FAQ
Clear, step-by-step answers to help you get things done faster.
Yes we are 100% safe and legit. We care about our reputation and stand behind our products. You can simply visit Reddit and read the many comments of satisfied customers talking about us!
If you’re a first time customer with us and you would like a picture of your order with a tracking number before you make the payment please message us on the live chat and we can make arrangements for this.
All prices are listed in Canadian dollars (CAD)
Sometimes, our emails might end up in your spam or junk folders. Simply whitelist our email address or reach out to us at tnpcanada@proton.me if you haven’t heard from us within 12 hours.
True North Performance ships within Canada only. We do not make exceptions.
We normally ship with Canada post and have free shipping on purchases over $400. During the Canada post strike we are using other couriers. Free shipping will not apply while we are using these couriers.
Yes we ship to PO boxes but this option is only available through Canada Post.
While we recommend using Canada Post’s address lookup tool to ensure accuracy, we are not liable for lost packages.
Unfortunately, we do not accept returns, as we do not have a physical location in Canada.
We accept Interac Email Transfer and Crypto.
If you’ve accidentally provided an incorrect or incomplete mailing address, unfortunately, we won’t be able to retrieve your package. It’s crucial to double-check your mailing address before placing your order. We cannot take responsibility for errors in the address provided by the customer. If the package is returned to the sender, it will be considered lost as our return address is not valid. Please ensure accuracy to avoid any inconvenience.
It is not unless you request it.
Yes. Once your order ships you will receive an email with a tracking number. You can check your order shipping status at canadapost.ca
By placing an order with truenorthperformance.to, the Purchaser:
Acknowledges that truenorthperformance.to does not sell health products;
Further Acknowledges that all products available in vial form or spray on truenorthperformance.to are sold for lab, industrial and research purposes only and are not intended nor authorized for administration to humans or animals. These products are not drugs, natural health products, health or nutrition alternatives, additives, or similar products. None of the products for sale in vial form or tablet form , truenorthperformance.to are authorized or approved for use in humans or animals. These products may contain inherently harmful ingredients and may pose serious health risks if used by individuals;
Further Acknowledges that truenorthperformance.to may, at its sole discretion, refuse the sale of products to customers intending to use these products for human or animal use; and
Affirms that they are a duly qualified practitioner, academic, laboratory technologist, or industrial technician; that the products purchased will be used for laboratory, industrial or research purposes only; and that they will not use, or permit the use of, these products as a health product in humans or animals.
Additionally, the listing of a material on truenorthperformance.to does not constitute a license to its use in infringement of any patent. All of the products will be handled only by qualified and properly trained RESEARCH or LABORATORY professionals only.
Rest assured, we take privacy seriously. All packages are discreetly packed and wrapped, without any mention of our organization’s name or the contents inside. Your confidentiality is our priority.